Program to Enhance Relational and Communication Skills in Radiology (PERCS-Radiology)

Program to Enhance Relational and Communication Skills in Radiology (PERCS-Radiology) Banner

Date & Location
Tuesday, November 13, 2018, 8:30 AM - 3:30 PM, Landmark Center, 401 Park Drive, Boston, MA

Overview

Radiology increasingly requires communicating with patients and families about difficult diagnoses, risk, and error. Presented by the Institute for Professionalism and Ethical Practice, the PERCS-Difficult Conversations in Radiology Course covers the best practices, ethical underpinnings, tools, and skills of communicating with patients and families in a radiology setting. Faculty are highly skilled radiologists and communication experts of Boston Children's Hospital and Harvard Medical School.
 
Methodology

Hallmarks of the highly-regarded PERCS (Program to Enhance Relational and Communication Skills) approach are:

  • Realistic scenarios with trained improvisational actors, an experience more effective than role play 
  • Family Faculty, bringing perspectives of real patients into the room for candid discussion
  • Specialty-based training, customized to the unique challenges of each field
  • Interdisciplinary team engagement, improving collaboration in patient care
  • Candid, hands-on skill-building, in which participants learn, practice, debrief, and build relationship-building strategies and approaches they can use immediately  

This is a small-group seminar, limited to 22 participants, and hosted at Boston Children's Hospital. Morning and afternoon sessions will offer evidence and research-based best practices and ethics; didactic educational methods; live simulated case enactments; and, real time debriefings, including presentations from content experts, simulation actors, family representatives, and peers within a safe and comprehensive learning environment.  
 
The Institute's PERCS-Radiology is the only radiology program validated for enhancing radiologists' comfort communicating with patients. Many institutions have found that the range and depth of resources contained in this course are complex and costly to replicate on their own; PERCS-Radiology efficiently brings best practices to practitioners in a single day. 

Target Audience 

Content is designed specifically for the needs of radiologists, nurses, patient-advocates, radiology practice managers. It is also appropriate for hospital leaders, insurers and risk-managers with an interest in building systems of communication and teamwork across radiology units, departments, and institutions. Hundreds of radiology professionals have attended with success since the institute launched this course in 2011, including individual practitioners as well as those considering bringing the Institute's training services further into their departments and institutions. 

About the Institute for Professionalism and Ethical Practice (IPEP)
 
The Boston Children's Hospital Institute for Professionalism and Ethical Practice trains healthcare institutions and professionals in communication skills and relationship-building to address the vexing, dual challenge of improving the experience and satisfaction of patients and clinicians alike. A pioneering expert in ethical and practical best practices, the Institute empowers physicians, nurses, and care providers to handle their most difficult patient and family conversations --such as life-altering diagnoses, informed consent, brain death, error disclosure, and apology --with greater confidence and compassion. At the same time, it partners with hospitals, insurers, and risk managers to train interdisciplinary teams and build systems of communication that enhance patient care and clinician resilience and retention. 
 
Since 2002, more than 5,000 individuals and institutions globally have turned to the Institute for workshops, consultation, coaching, and fellowships, and/or brought its highly-regarded PERCS Rounds (Program to Enhance Relational and Communication Skills) methodology into their practices. Hallmarks of the Institute's model are: realistic scenarios with trained actors, an experience more effective than role play; expert faculty combining physicians, nurses, subject-matter experts, and real patient families; and customized and specialty-based solutions. 
 
Learn more at ipepweb.org.

Objectives

Upon completion of this course, participants will be able to:
  1. Describe challenges surrounding communication with patients about bad news, medical errors, and radiation risks.
  2. Identify communication strategies and relationship-building approaches for effective communication with patients about bad news, medical errors, and radiation risks.
  3. Define emerging standards and rationale for direct radiologist-to-patient communication about bad news, medical errors, and radiation risks.
  4. Demonstrate enhanced communication skills and relational capacities relative to difficult conversations in radiology.
  5. Apply practical processes within radiological practice for enhancing communication with patients around bad news, medical errors, and radiation risks.
  6. Formulate strategies for teaching communication skills to radiologists within learners’ own practice.
Registration

Early Bird Rate (ends 10/9/18) Regular Rate (after 10/9/18)
General & Physician Fee $199.00 $249.00
Nurse & Technician Fee $112.50 $137.50
Society for Pediatric Radiology Members $112.50

*Boston Children's Hospital Radiology Department Staff and Clinicians: Complimentary (please register prior to the course in order to secure your seat).

Hotel and travel information can be found here: Travel Information.

Accreditation
In support of improving patient care, Boston Children's Hospital is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for the healthcare team.

Physicians

Boston Children's Hospital designates this live activity for a maximum of 5.25 AMA PRA Category 1 Credits ™. Physicians should claim only credit commensurate with the extent of their participation in this activity.
 
AAPA accepts AMA category 1 credit for the PRA from organizations accredited by ACCME.

Risk Management
Program to Enhance Relational and Communication Skills in Radiology (PERCS-Radiology) meets the requirements for 2.75 Risk Management Credit as proscribed by the Massachusetts Board of Registration in Medicine and defined in 243 CMR 2.06(5)(d) I.
 
Nurses 

Boston Children's Hospital designates this activity for 5.25 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.
 

Disclosure Policy 
Boston Children's Hospital adheres to all ACCME Essential Areas, Standards, and Policies. It is Boston Children’s policy that those who have influenced the content of a CME activity (e.g. planners, faculty, authors, reviewers and others) disclose all relevant financial relationships with commercial entities so that Boston Children's may identify and resolve any conflicts of interest prior to the activity. These disclosures will be provided in the activity materials along with disclosure of any commercial support received for the activity. Additionally, faculty members have been instructed to disclose any limitations of data and unlabeled or investigational uses of products during their presentations.